First, my friend and I had a great time. However I believe we had a good time and a safe experience because we are both experienced drivers and I am very familiar with the area. We rented the top of the line Razr Turbo R at almost $560 for the full day. We arrived to find the rear tires bald and front tires past the wear bar (which indicates when they should be replaced). I immediately brought this up to our outfitter/rep and asked if there was another unit available. He said "the other one is just as bad." I asked if this would increase my risk of a flat, he said yes but if we got a flat to just use the satellite tracker button and he would come repair it. Mind you we were hours away during parts of our ride... The safety talk was sufficient, however we were told there were maps in a binder on the Razr and there was a GPS. That was it for guidance even tho we were headed into the backcountry. There are places a SxS legally cannot go, there are trails that are closed and there are trails IMO that an inexperienced driver should be warned away from (and if they went down, wouldn't be able to get back out of) like Mineral Creek and Poughkeepsie. Not once did the outfitter pull the map out and show us where to go/not to go, or show us how to use the GPS. Now could we have asked? Absolutely! And I really hope people would. However to me this presentation would give an inexperienced person a false sense of security and begs the assumption that anyone could drive anywhere safely and legally. After we left we noticed a service warning. The Razr was overdue for an oil change (unsure how overdue, the system didn't say). We asked about this upon return and was told they were leased from Polaris and they did not change the oil. Final conclusion: we paid a HEFTY sum for a vehicle with bald tires, overdue maintenance and sent into remote and very dangerous areas with no direction. These trails are not forgiving. If we couldn't have stopped or maintained our line because of the tires we could've been hurt or killed. If we had gotten a flat tire or something had disabled the Razr due to the lack of maintenance, it could be hours before someone got to use and who knows if we could've completed the day. Even if we had been refunded for any lost time, we wouldn't have had the opportunity to reschedule. In the end we had a good time, but really only because we knew what we were doing so could mitigate the dangers. I was shocked at the condition of the $560/day equipment and the lackadaisical attitude when we brought up the issues.

Rented 4-seater RZR for first time. It was a tank!! Drove Alpine Loop and it was AMAZING!!! Great staff were extremely courteous and helpful. Would highly recommend this outfit!!!

I have rented from Rock Pirates four different times over multiple visits to the San Juan mountains and they have always done a great job. The people are knowledgable and the equipment is always in great shape and well maintained. Will continue to use them in the future. My only feedback is that the check-in process takes longer than it should. We usually end up standing in line for 10-15 minutes waiting to talk to someone upon arrival. This just eats up time we could be out on the road. Also, not a big fan of the new OHV rules in Silverton and how you now have to drive to a second location to pickup the rental. Do not understand why a city fueled by tourism would want to restrict traffic to its downtown during the busiest time of the year. In any case, would rather just go straight to the second location.